Frequently Asked Questions

Rootly general product line questions:

Who can use these Rootly products?  Is it for all hair types?

Rootly is specially formulated to be used on all hair types and textures.

Where are Rootly products available for sale?

Rootly products are sold on hellorootly.com and amazon.com.   

Rootly Personal Growth Vitamins  

How do Rootly Personal Growth Vitamins work?

Rootly is a broad-spectrum nutritional supplement that provides essential nutrients for optimal hair growth and quality. Hair loss is a classic indicator of zinc deficiency but is provided in generous amounts in Rootly; beta sitosterol and lycopene both inhibit 5-apha reductase which help delay hormone-related hair loss. The sulfur amino acids are especially important structural components of hair. Rootly has been designed to supply all the important nutrients essential for healthy hair as well as nutrients that inhibit hormone imbalances that can impair healthy hair growth.

What causes the green color of the capsules?

Chlorophyll is used to color the capsules green. Chlorophyll is always plant derived and is mainly obtained from ocean algae, although we cannot say for certain that algae will always be the source.

Are Rootly Personal Growth Vitamins FDA approved?

All the ingredients are legal to be sold under FDA regulations.

Can anyone take Rootly Personal Growth Vitamins?

No, only individuals 18 years and older. Rootly Personal Growth Vitamins are not suitable for pregnant or nursing mothers.

Why are Rootly Personal Growth Vitamins better than other dietary supplements on the market?

Rootly has very potent doses of beta-sitosterol, much more than most products that rely primarily on saw palmetto as the sole source. Beta-sitosterol is the most important plant sterol for regulating hormonal control of hair growth.  The generous does of cysteine and methionine are also unique to the Rootly and are essential amino acids for the hair protein. Vitamin D in Rootly is essential for almost all aspects of hair and skin health, it stimulates hair growth and hair is one place where Vitamin D deficiency exhibits noticeable effects. Despite its critical role in hair, skin, and bone health; Vitamin D deficiency is one of the most common nutrients deficiencies worldwide.

Are Rootly Personal Growth Vitamins Vegan?  Gluten Free?  Organic? 

Vegetarian and gluten free.

Can I take the ingredients our of their casing?

Yes, people who have difficulty swallowing capsules can empty the capsule ingredients into food or beverages. Please be aware that the taste may be unpleasant, but the effectiveness of the supplements will not be compromised.

Will Rootly Personal Growth Vitamins work for all hair types?

Yes, Rootly Personal Growth Vitamins provide nutritional support for general hair growth and maintenance. People with extremely dry hair may want to be sure they also obtain adequate essential fatty acids from their diet or supplements.

When should I expect to start seeing results?

Rootly Personal Growth Vitamins can only benefit new hair growth, and existing hair will not be affected by taking Rootly Personal Growth Vitamins. New hair should be healthier and stronger. The time to see benefits will depend upon the rate of hair growth but should be noticeable within 4-6 weeks for most people.

Are Rootly Personal Growth Vitamins FDA approved?

All the ingredients are legal to be sold under FDA regulations.

Rootly Hair Regrowth Treatment (Minoxidil 2%) and Extra Strength Hair Regrowth Treatment (Minoxidil 5%)

Do I need a prescription for Minoxidil?

No, you do not need a prescription.

Is Minoxidil FDA approved?

Yes. Topical minoxidil was approved by the FDA in 2006.

How long does it take to see results? 

Since normal hair usually grows only 1/2 to 1 inch per month, hair regrowth with Rootly Grow Hair Regrowth Treatment also takes time.

If Rootly Hair Regrowth Treatment is working, what will the hair look like?

At first, hair growth is usually soft, downy, colorless hairs (like peach fuzz). After further use, the new hair should be the same color and thickness as the other hairs on your scalp.

How long do I need to use Rootly Hair Regrowth Treatment?

If you experience hair regrowth, continued use of Rootly Hair Regrowth Treatment is necessary, or the hair loss will begin again. 

What happens if I completely stop using Rootly Hair Regrowth Treatment? Will I keep the new hair?

Continuous use of Rootly Hair Regrowth Treatment is needed to maintain hair regrowth. If you stop using Rootly Hair Regrowth Treatment, you will lose your newly regrown hair in three to four months.

Can I go swimming or out in the rain after using Rootly Hair Regrowth Treatment?

Yes. Avoid washing off the Rootly Hair Regrowth Treatment.  If possible, apply Rootly Hair Regrowth Treatment to a dry scalp after swimming, or wait about 4 hours after application before going swimming.  Do not let your scalp get wet from the rain after applying Rootly Hair Regrowth Treatment.

Can I use hair sprays, mousses, conditioners, gels, etc.?

Yes. There is no reason to change your usual hair care routine when using Rootly Hair Regrowth Treatment. For best results, Rootly Hair Regrowth Treatment should be allowed to soak into the scalp before using any styling products.  Try to develop a good routine of applying Rootly Hair Regrowth Treatment first, and then applying styling products and style as usual.

Can I use Rootly Hair Regrowth Treatment if pregnant or breastfeeding?

Rootly Hair Regrowth Treatment may be harmful if used when pregnant or breastfeeding.

What are the most common side effects when using Rootly Hair Regrowth Treatment?

The most common side effects are itching and other skin irritations of the treated area of the scalp. 

When using this product:

  • Do not apply on other parts of the body.
  • Avoid contact with the eyes. In case of accidental contact, rinse eyes with large amounts of cool tap water.
  • Some users have experienced changes in hair color and/or texture.
  • It takes time to regrow hair. Results may occur at 2 months with twice a day usage. For some users, you may need to use this product for at least 4 months before you see results.
  • The amount of hair regrowth is different for each person. This product will not work for all users.

Stop use and ask a doctor if:

  • chest pain, rapid heartbeat, faintness, or dizziness occurs
  • sudden, unexplained weight gain occurs
  • your hands and feet swell
  • scalp irritation and redness occur
  • unwanted facial hair growth occurs
  • you do not see hair regrowth in 4 months

Who should not use Rootly Hair Regrowth Treatment 2% Minoxidil for Women?

Do not use if:

  • You have no family history of hair loss.
  • Your hair loss is sudden and/or patchy.
  • Your hair loss is associated with childbirth.
  • You are pregnant or nursing.
  • You do not know the reason for your hair loss.
  • You are under 18 years of age. Do not use on babies or children.
  • Your scalp is red, inflamed, infected, irritated, or painful.
  • You use other medicines on the scalp.

Who should not use Rootly Extra Strength Hair Regrowth Treatment 5% Minoxidil for Men?

Do not use if:

  • Do not use Rootly Extra Strength Hair Regrowth Treatment if you are a woman.
  • You have no family history of hair loss.
  • Your hair loss is sudden and/or patchy.
  • Your hair loss is associated with childbirth.
  • You are pregnant or nursing.
  • You do not know the reason for your hair loss.
  • You are under 18 years of age. Do not use on babies or children.
  • Your scalp is red, inflamed, infected, irritated, or painful.
  • You use other medicines on the scalp.

Rootly Strand Strong Shampoo & Conditioner

Can I use Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner if I color my hair?

Yes, Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner can be used on color treated hair.

How are Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner different from regular shampoo and conditioner?

Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner are intended to be used daily and are formulated to nourish and thicken your hair strands. They leave your hair smooth, silky, and with a healthy looking shine while fortifying your hair strands for a thicker fuller look and feel. The unique blend of specialty ingredients is designed to work on thinner hair to enhance the visual fullness of your hair.

Will Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner help stop hair loss or promote hair growth? 

These products are not designed to promote hair growth or prevent hair loss.

How will my hair look thicker after using Rootly Strand Strong Conditioner?

Using Rootly Strand Strong Conditioner consistently will give your hair a thicker appearance and healthy-looking shine. Rootly Strand Strong Conditioner nourishes your hair with natural ingredients such as organic olive oil, coconut oil, avocado, and passionfruit seed oil.

Are Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner sulfate free?  Paraben free? Phthalate free?

Yes, Rootly Strand Strong Shampoo and Rootly Strand Strong Conditioner are sulfate free, paraben free, and phthalate free.

Rootly Strand Strong Scalp & Hair Serum

Is it okay to use Rootly Strand Strong Hair & Scalp Serum if you have sensitive skin?

As with any product if you have sensitive skin, use with caution. Results may vary in everyone, but always spot test products in a small area of the scalp if you suffer from sensitive skin. Proceed based on your own reaction to the product.

Will Rootly Hair & Scalp Serum make my hair oily?

This product should not make hair oily. As with any hair care product, use a little to start and add as needed.

Can I use the Rootly Hair & Scalp Serum and Rootly Hair Regrowth Treatment together?

Yes. All products can be used alone, but best results occur when the products are used together.

Rootly Treat Yourself Hair Mask

How often should I use Rootly Treat Yourself Hair Mask?

Rootly Treat Yourself Hair Mask is meant to be a hydrating addition to your routine.  We suggest using it 2 times per week to encourage moisturized soft, supple hair.

Do I still use conditioner after applying Rootly Treat Yourself Hair Mask?

It depends on the texture and dryness level of your hair. But in most cases Rootly Treat Yourself Hair Mask can be used in place of conditioner.

Rootly Check & Balance Scalp Tonic

How often should I use Rootly Check & Balance Scalp Tonic?

Rootly Check & Balance Scalp Tonic can be used daily before shampooing.